Refund & Cancellation Policy

  • Masterclass360 Program by OKKO Eye Specialist Centre Pty Ltd

    We ask that you please ensure you register for the correct Event that meets your requirements. Should you require assistance at any time please do not hesitate to contact us via email address prior to finalising your registration.

    Refunds are not payable if you simply change your mind, however if your circumstances change please contact OKKO immediately via email address to amend your registration or associated requirements.

  • Registration Cancellation Policy

    Should your circumstances change and you are unable to attend an Event, you must contact OKKO by no later than 14 days prior to the commencement of the Event. A cancellation fee of $20.00 will apply to cover costs incurred in relation to your registration. Should you cancel less than 14 days prior to the commencement of the Event, no refund will be payable.

  • Refund Processing

    OKKO will refund any fees paid to us as a result of amending your registration requirements, after taking into consideration the relevant cancellation policy, within 7 business days of receiving a refund request.

  • Credit card surcharges are non-refundable

    Refunds will only be processed to the credit card or bank account of the individual, organisation or institution from which the payment was received. Should payment have been via cheque you will be contacted to confirm your current mailing address, and a cheque will be mailed to you.

  • Event Cancellation or Postponement

    Should an Event be cancelled or postponed due to unforeseen circumstances, OKKO will endeavour to process a full refund within 90 days of such circumstances becoming known.